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Quality Function Deployment

Development and manufacturing organizations sometimes find that new or existing products fail to meet customer requirements and expectations.  The best tool for preventing this from occurring is Quality Function Deployment, a technique for deploying the voice of the customer as new products are conceived.  This technique identifies customer requirements, how these requirements are to be met, requirements conflicts, and tradeoffs between requirements.

Quality Function Deployment is an 8-hour program taught in two 4-hour sessions.

 Materials

  • Quality Function Deployment, a set of approximately 60 viewfoils and case study materials, ManufacturingTraining Seminars, 2007.

  • Quality Management for the High Technology Sector, Berk and Berk, Butterworth-Heinemann.

Who Should Attend

Design engineers, project engineers, brand managers, program managers, manufacturing managers, manufacturing engineers, quality managers, and quality engineers should attend this training.

Quality Function Deployment Syllabus

  • Session 1:  Introductory QFD Concepts and Construction.  QFD history.  Capturing customer needs and expectations.  Deploying the customer's voice.  Defining requirements: The QFD WHATs.    Meeting requirements: The QFD HOWs.  Relating QFD WHATs and HOWs.   QFD symbology.  Preliminary House of Quality construction.  Class exercises.  Homework assignment.  Summary.

  • Session 2:  Advanced QFD Concepts and QFD Quantification.  Prior material review.  Homework review.  Quantifying QFD expectations: Defining the HOW MUCHes.  The House of Quality roof: The correlation matrix.  QFD benchmarking approaches.  Benchmarking data sources.  Quantifying QFD tradeoffs.  Resolving QFD-identified conflicts.  QFD symbology.  Class exercises.  Homework assignment.  Summary.

 

The above training can be customized to meet your requirements.

Need a guest speaker for an important luncheon or dinner meeting?  Please contact us.

Any questions?  Please call us at 909 204 9984 contact us via e-mail.

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