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Quality Function Deployment
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Development and manufacturing organizations sometimes find
that new or existing products fail to meet customer requirements and
expectations. The best tool for preventing this from occurring is Quality
Function Deployment, a technique for deploying the voice of the
customer as new products are conceived. This technique identifies
customer requirements, how these requirements are to be met,
requirements conflicts, and tradeoffs between requirements.
Quality Function Deployment is an 8-hour program taught
in two 4-hour sessions.
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Materials
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Quality Function Deployment, a set of approximately 60 viewfoils
and case study materials, ManufacturingTraining
Seminars, 2007.
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Quality Management for the High Technology Sector, Berk and Berk,
Butterworth-Heinemann.
Who Should Attend
Design engineers, project engineers, brand managers, program managers,
manufacturing managers, manufacturing engineers, quality managers, and quality
engineers should attend this training.
Quality Function Deployment Syllabus
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Session 1: Introductory
QFD Concepts and Construction.
QFD history. Capturing
customer needs and expectations. Deploying
the customer's voice. Defining
requirements: The QFD WHATs.
Meeting requirements: The QFD HOWs.
Relating QFD WHATs and HOWs.
QFD symbology. Preliminary
House of Quality construction. Class
exercises. Homework assignment.
Summary.
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Session 2: Advanced
QFD Concepts and QFD Quantification.
Prior material review. Homework
review. Quantifying QFD
expectations: Defining the HOW MUCHes.
The House of Quality roof: The correlation matrix.
QFD benchmarking approaches. Benchmarking
data sources. Quantifying QFD
tradeoffs. Resolving QFD-identified
conflicts. QFD symbology.
Class exercises. Homework
assignment. Summary.
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