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J.H. Berk and Associates

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Quality Function Deployment

Development and manufacturing organizations sometimes find that new or existing products fail to meet customer requirements and expectations.  The best tool for preventing this from occurring is Quality Function Deployment, a technique for deploying the voice of the customer as new products are conceived.  This technique identifies customer requirements, how these requirements are to be met, requirements conflicts, and tradeoffs between requirements.

Quality Function Deployment is an 8-hour program taught in two 4-hour sessions.

 Materials

  • Quality Function Deployment, a set of approximately 60 viewfoils and case study materials, ManufacturingTraining Seminars, 2007.

  • Quality Management for the High Technology Sector, Berk and Berk, Butterworth-Heinemann.

Who Should Attend

Design engineers, project engineers, brand managers, program managers, manufacturing managers, manufacturing engineers, quality managers, and quality engineers should attend this training.

Quality Function Deployment Syllabus

  • Session 1:  Introductory QFD Concepts and Construction.  QFD history.  Capturing customer needs and expectations.  Deploying the customer's voice.  Defining requirements: The QFD WHATs.    Meeting requirements: The QFD HOWs.  Relating QFD WHATs and HOWs.   QFD symbology.  Preliminary House of Quality construction.  Class exercises.  Homework assignment.  Summary.

  • Session 2:  Advanced QFD Concepts and QFD Quantification.  Prior material review.  Homework review.  Quantifying QFD expectations: Defining the HOW MUCHes.  The House of Quality roof: The correlation matrix.  QFD benchmarking approaches.  Benchmarking data sources.  Quantifying QFD tradeoffs.  Resolving QFD-identified conflicts.  QFD symbology.  Class exercises.  Homework assignment.  Summary.
 

The above training can be customized to meet your requirements.

Need a guest speaker for an important luncheon or dinner meeting?  Please contact us.

Any questions?  Please call us at 909 204 9984 or contact us via e-mail.
An unending focus on cost reduction is what makes businesses survive and thrive in good times and bad.  Our newest book, Cost Reduction and Optimization for Manufacturing and Industrial Companies, was published in January 2009 by Scrivener Publishing and Wiley.  This is a hands-on, no baloney, rapid road map approach for any organization interested in identifying and acting on cost reduction opportunities.  The book focuses on design, process, supplier, and overhead areas.   In addition to providing roadmaps in each area, this book identifies the risks (and actions to control risk) for each recommendation. As an added feature, Excel templates for the quantitative assessment techniques included with this book can be downloaded here.  (If you need help with this template, just give us a call at 909 204 9984.)
One of our key training areas (and the one we built the business on) is failure analysis.  We know what it's like when recurring failures add cost to the operation and you have to find the right fix quickly.   We also know what it's like when a failure shuts the operation down or prevents clients from using your product.  

ASM International published our latest work, Systems Failure Analysis, in December 2009, and you can order a copy here.  This is a great book based on actual experience in manufacturing environments, with a focus on finding and fixing root causes of complex systems failures.   Our Failure Analysis and Root Cause Analysis training programs use the approaches and technologies described in Systems Failure Analysis because they work, as many satisfied clients will attest.

Quality Management for the Technology Sector focuses on implementing quality management techniques with proven track records.  This 1-day seminar focuses on quality measurement, root cause corrective action techniques (including FMEA, FTA, and SFA), defining customer expectations (including QFD), using statistical techniques (including SPC and DOE), supplier teaming, and the latest quality standards (including ISO 9001:2000).  The program is based on Quality Management for the Technology Sector (Butterworth-Heinemann, 2002), our hands-on, practical guide to implementing effective quality management tools.

I would highly recommend this book not just to quality assurance professionals, but to professionals in all disciplines. - John W. Gozza, Quality Assurance Manager, Composite Structures LLC

Have a new management assignment, or know someone who recently was promoted into one?  Check out our book that provides guidance for new managers, A Handbook for First Time Managers.

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